job description
Iplanner Global is seeking a highly organized and detail-oriented Logistics Coordinator to manage our Buyer Self-Collect operations in Iskandar Puteri. In this role, you will be the bridge between our inventory management systems and our customers, ensuring a seamless, professional, and efficient collection process. The ideal candidate thrives in a fast-paced environment and possesses strong communication skills to handle customer interactions professionally while maintaining high operational standards.
You will be responsible for overseeing the end-to-end self-collection process, from coordinating order readiness to verifying documentation and ensuring timely handovers. If you are passionate about logistics, customer service, and streamlining operational workflows in a growing manufacturing and supply chain company, we encourage you to join our dynamic team.
Responsibility
- Coordinate and oversee the daily Buyer Self-Collect scheduling and operations.
- Verify order accuracy, pick-lists, and customer documentation prior to order handover.
- Communicate effectively with customers to confirm collection times and site requirements.
- Maintain precise digital records of all collected items to ensure inventory accuracy.
- Handle on-site customer inquiries and troubleshoot potential collection discrepancies promptly.
- Collaborate with the warehouse team to ensure goods are staged and ready for pick-up.
- Maintain a clean, organized, and safe collection area in compliance with company health and safety protocols.
- Generate daily summary reports on collection volumes and feedback for management review.
Qualifications
- Diploma or SPM with relevant experience in Logistics, Warehouse Operations, or Customer Service.
- Minimum 1-2 years of experience in a similar logistics or retail coordination role.
- Strong command of Malay and English; proficiency in additional languages is a plus.
- High level of integrity and attention to detail, especially regarding inventory and documentation.
- Proficiency in basic computer applications such as Microsoft Excel or inventory management software.
- Ability to work independently and manage time effectively under pressure.
- Excellent interpersonal skills and a professional demeanor when representing the company.
- Familiarity with Iskandar Puteri or surrounding areas is an added advantage.