job description
Are you a customer-focused professional looking to advance your career in logistics? RK Recruitment Pte. Ltd. is seeking a dedicated Logistic Customer Service Officer to join our dynamic team in Bali. This role offers a unique opportunity to work in a fast-paced environment while enjoying the vibrant culture and lifestyle of Bali’s most sought-after locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
As a Logistic Customer Service Officer, you will play a pivotal role in ensuring seamless communication between our clients and logistics partners. You will handle inquiries, resolve issues, and coordinate shipments to deliver exceptional service. With a 5-day work week and a competitive salary range of $2,000 – $2,600 per month, this position is perfect for individuals who thrive in a collaborative and growth-oriented setting.
If you are passionate about logistics, possess strong interpersonal skills, and are eager to contribute to a leading recruitment firm, we invite you to apply and take the next step in your career with us.
Responsibility
- Serve as the primary point of contact for clients and logistics partners, ensuring timely and accurate communication.
- Coordinate and track shipments, providing real-time updates to stakeholders.
- Resolve customer inquiries and complaints efficiently, maintaining high levels of satisfaction.
- Collaborate with internal teams to streamline logistics processes and improve service delivery.
- Maintain accurate records of shipments, deliveries, and customer interactions.
- Assist in the preparation of reports and documentation related to logistics operations.
- Monitor and follow up on pending shipments to ensure on-time delivery.
- Stay updated on industry trends and best practices to enhance service quality.
Qualifications
- Diploma or Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Proven experience in customer service, logistics, or a similar role.
- Excellent communication and interpersonal skills, with fluency in English.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office Suite and logistics management software.
- Problem-solving mindset with a focus on delivering exceptional customer service.
- Ability to work independently and as part of a team.
- Knowledge of local and international logistics regulations is a plus.