job description
Join Foong Capital Trading as a Live Chat Support & Customer Service Specialist and become the friendly voice behind our brand! In this dynamic role, you’ll engage with customers in real-time across live chat, social media, and e-commerce platforms, ensuring exceptional service and driving customer satisfaction. You’ll also have the exciting opportunity to participate in live-selling sessions as a Live Host, showcasing products and interacting with audiences to boost sales and brand loyalty.
Based in beautiful Bali, this in-person role offers a vibrant work environment where your communication skills and customer-centric approach will shine. If you’re passionate about delivering top-tier support and thrive in fast-paced settings, we’d love to have you on our team!
Responsibility
- Provide real-time customer support via live chat, ensuring prompt and professional responses.
- Engage with customers on social media platforms, addressing inquiries and resolving issues.
- Assist customers on e-commerce platforms, guiding them through purchases and troubleshooting.
- Host live-selling sessions, showcasing products and interacting with audiences to drive sales.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with the sales and marketing teams to enhance customer experience.
- Stay updated on product knowledge and company policies to provide accurate information.
- Handle customer complaints and escalations with empathy and efficiency.
Qualifications
- Proven experience in customer service, live chat support, or a related field.
- Excellent written and verbal communication skills in English.
- Strong interpersonal skills with a customer-first mindset.
- Ability to multitask and work efficiently in a fast-paced environment.
- Familiarity with e-commerce platforms and social media tools.
- Comfortable with live-selling and on-camera interactions.
- Problem-solving skills and the ability to handle difficult situations calmly.
- High school diploma or equivalent; additional qualifications are a plus.