job description
Join Lewis Personnel Management as a Customer Service Representative - Telesales (Hybrid) and become part of a dynamic team dedicated to delivering exceptional customer experiences. This role offers a unique opportunity to work in a hybrid environment, combining remote flexibility with in-office collaboration in beautiful Bali. If you are passionate about sales, customer service, and building lasting client relationships, this is the perfect role for you!
In this position, you will engage with customers, provide solutions, and drive sales through effective communication and problem-solving. You will play a key role in enhancing customer satisfaction and contributing to the company’s growth. With competitive compensation and a supportive work environment, this is an excellent opportunity to advance your career in telesales and customer service.
Apply now and take the next step in your professional journey with Lewis Personnel Management!
Responsibility
- Handle inbound and outbound calls to assist customers with inquiries, orders, and concerns.
- Drive sales by promoting products/services and converting leads into customers.
- Provide exceptional customer service by resolving issues and ensuring customer satisfaction.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with team members to achieve sales targets and improve service quality.
- Follow up with customers to ensure their needs are met and to build long-term relationships.
- Stay updated on product knowledge and company policies to provide accurate information.
- Adhere to company guidelines and best practices for customer service and telesales.
Qualifications
- High school diploma or equivalent; additional education or certification in sales/customer service is a plus.
- Proven experience in customer service, telesales, or a related field.
- Excellent communication and interpersonal skills, with a customer-focused mindset.
- Strong problem-solving abilities and a proactive approach to handling customer concerns.
- Proficiency in using CRM software and basic computer applications.
- Ability to work independently and as part of a team in a hybrid environment.
- Fluency in English; additional languages are an advantage.
- Willingness to work flexible hours, including weekends if required.