job description
Are you a detail-oriented professional with a passion for customer service and financial operations? Join ManpowerGroup as an Order-To-Cash Customer Service Support specialist and play a pivotal role in managing the financial lifecycle of our clients. This hybrid role offers the flexibility to work both remotely and on-site in beautiful Bali, with the opportunity to start immediately and enjoy comprehensive benefits, including HMO coverage from day one.
In this dynamic position, you will be responsible for processing orders, managing invoicing, and ensuring timely collections using SAP. You'll collaborate with cross-functional teams to resolve discrepancies, enhance customer satisfaction, and drive operational efficiency. This is an excellent opportunity to grow your career in a global logistics and customer support environment while enjoying the vibrant culture and lifestyle of Bali.
If you thrive in a fast-paced setting and are eager to contribute to a company that values innovation and employee development, we want to hear from you. Apply now and take the next step in your professional journey with ManpowerGroup!
Responsibility
- Process and manage customer orders accurately and efficiently using SAP.
- Generate and distribute invoices to clients in a timely manner.
- Monitor and follow up on outstanding payments to ensure timely collections.
- Resolve billing discrepancies and customer inquiries with professionalism and urgency.
- Collaborate with sales, logistics, and finance teams to ensure seamless order-to-cash operations.
- Maintain accurate records of all transactions and customer interactions.
- Prepare and present reports on order status, invoicing, and collections to management.
- Continuously improve processes to enhance efficiency and customer satisfaction.
Qualifications
- Bachelor’s degree in Business Administration, Finance, or a related field.
- Minimum of 2 years of experience in order-to-cash, customer service, or financial operations.
- Proficiency in SAP or similar ERP systems.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and as part of a team in a hybrid environment.
- Detail-oriented with a commitment to accuracy and efficiency.
- Willingness to start immediately and adapt to a fast-paced work environment.