job description
Join Talent Outsourcing Channel Solutions as a Technical Service Representative and embark on a rewarding career in Bali! We offer a relocation package, competitive salary, and a supportive team culture. This role is perfect for tech-savvy professionals who thrive in customer service and technical troubleshooting.
As a Technical Service Representative, you will be the first point of contact for customers seeking technical assistance. You will diagnose issues, provide solutions, and ensure customer satisfaction. This role offers excellent career growth opportunities and a dynamic work environment.
If you are passionate about technology and customer service, we invite you to apply and become part of our growing team in Bali!
Responsibility
- Provide technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot technical issues efficiently.
- Guide customers through step-by-step solutions.
- Document customer interactions and solutions in the CRM system.
- Collaborate with the technical team to escalate complex issues.
- Maintain up-to-date knowledge of products and services.
- Ensure high levels of customer satisfaction and retention.
- Participate in training and development programs to enhance skills.
Qualifications
- High school diploma or equivalent; technical degree is a plus.
- Proven experience in customer service or technical support.
- Strong problem-solving and communication skills.
- Familiarity with CRM systems and technical tools.
- Ability to work in a fast-paced environment.
- Willingness to relocate to Bali (relocation package provided).
- Proficiency in English (written and spoken).
- Basic knowledge of IT systems and troubleshooting techniques.