job description
Join CPG Facilities Management as a Customer Service Executive in our dynamic night shift team, serving clients across Bali's most vibrant locations, including Canggu, Ubud, Denpasar, and more. This role is perfect for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional customer experiences.
As a key member of our team, you will be the first point of contact for our clients, ensuring their inquiries and concerns are addressed promptly and professionally. Your role will involve handling inbound and outbound communications, resolving issues, and maintaining high levels of customer satisfaction. This is a fantastic opportunity to grow your career in customer service while enjoying the unique lifestyle that Bali has to offer.
We offer competitive compensation, comprehensive training, and a supportive work environment. If you are a night owl with excellent communication skills and a customer-centric mindset, we would love to hear from you!
Responsibility
- Handle inbound and outbound customer communications via phone, email, and chat.
- Provide timely and accurate information to customers regarding products, services, and policies.
- Resolve customer complaints and issues efficiently, ensuring a high level of satisfaction.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other departments to ensure seamless service delivery.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Adhere to company policies and procedures while delivering exceptional customer service.
- Stay updated on product knowledge and industry trends to provide informed assistance.
Qualifications
- High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
- Proven experience in a customer service role, preferably in a call center or similar environment.
- Excellent communication skills in English, both written and verbal.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to work independently and as part of a team in a night shift environment.
- Proficiency in using customer service software and tools.
- Patience, empathy, and a positive attitude towards handling customer inquiries.
- Flexibility to adapt to changing priorities and work under pressure.