job description
Are you a problem-solver with a passion for application support? Luxoft is seeking a Level 2 Application Support Engineer to join our dynamic team in Bali. This is your chance to grow in a fast-paced, challenging environment while working with cutting-edge technologies and global clients.
As an L2 Support Engineer, you will play a critical role in ensuring the smooth operation of enterprise applications, troubleshooting complex issues, and collaborating with cross-functional teams to deliver exceptional service. If you thrive in a high-performing team and want to take your career to the next level, this opportunity is for you.
Luxoft offers a competitive salary, professional development opportunities, and the chance to work on innovative projects that shape the future of technology.
Responsibility
- Provide Level 2 technical support for enterprise applications, including troubleshooting, debugging, and root cause analysis.
- Collaborate with development, QA, and infrastructure teams to resolve complex application issues.
- Monitor application performance, identify bottlenecks, and implement optimizations to enhance system stability.
- Document technical issues, solutions, and best practices for knowledge sharing and process improvement.
- Assist in the deployment, configuration, and maintenance of application updates and patches.
- Handle escalations from Level 1 support and ensure timely resolution of critical incidents.
- Participate in on-call rotations to provide 24/7 support for mission-critical applications.
- Contribute to the continuous improvement of support processes, tools, and automation scripts.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum 3+ years of experience in application support, IT operations, or a similar role.
- Strong knowledge of application servers (e.g., Tomcat, JBoss, WebLogic) and databases (e.g., Oracle, MySQL, PostgreSQL).
- Experience with Linux/Unix environments and scripting languages (e.g., Bash, Python, Perl).
- Familiarity with monitoring tools (e.g., Splunk, Nagios, Prometheus) and ticketing systems (e.g., Jira, ServiceNow).
- Excellent problem-solving skills and the ability to analyze complex technical issues.
- Strong communication and teamwork skills to collaborate effectively with global teams.
- Certifications in ITIL, AWS, or Azure are a plus.