job description
Join CMS Information Technology Inc as a Level 1 IT Helpdesk Support professional and become the first point of contact for clients seeking technical assistance. This remote role, based in beautiful Bali, offers you the opportunity to work from home while providing top-tier support for Windows and Microsoft 365 environments. If you have a passion for technology, excellent communication skills, and a focus on security, this is the perfect role for you.
In this position, you will troubleshoot and resolve technical issues, ensuring seamless operations for our clients. Your expertise will help maintain high levels of customer satisfaction while contributing to the overall success of our IT support team. With a competitive salary of ₱40,000 per month, this is an excellent opportunity to grow your career in a dynamic and supportive environment.
Apply now and take the next step in your IT career with a company that values your skills and dedication.
Responsibility
- Serve as the first point of contact for clients, providing timely and effective technical support.
- Troubleshoot and resolve issues related to Windows operating systems and Microsoft 365 applications.
- Assist users with hardware and software problems, ensuring minimal downtime.
- Document and track support tickets using the company's helpdesk software.
- Escalate complex issues to higher-level support teams when necessary.
- Maintain a strong focus on cybersecurity, ensuring all support activities adhere to security best practices.
- Provide remote assistance to clients, guiding them through technical solutions.
- Collaborate with team members to improve support processes and customer satisfaction.
Qualifications
- Minimum of 3 years of experience in IT support or a related field.
- Strong knowledge of Windows operating systems and Microsoft 365 applications.
- Excellent communication skills, with the ability to explain technical concepts clearly.
- Experience with remote support tools and helpdesk software.
- Strong problem-solving skills and a customer-focused mindset.
- Ability to work independently and manage multiple tasks efficiently.
- Knowledge of cybersecurity best practices and data protection principles.
- Based in Bali, with a reliable internet connection for remote work.