job description
Join Erajaya as a Learning & Development (L&D) Manager specializing in the Food & Beverage (F&B), hospitality, or retail sectors in the vibrant heart of Bali. This is a unique opportunity to shape the future of talent development in a dynamic, fast-paced industry.
As an L&D Manager, you will design, implement, and oversee comprehensive training programs that elevate employee performance, enhance customer experience, and drive operational excellence. With Bali’s thriving F&B and hospitality scene as your backdrop, you’ll collaborate with cross-functional teams to identify skill gaps, develop engaging learning solutions, and foster a culture of continuous improvement.
Leverage your 10+ years of L&D experience to lead initiatives that align with business goals, ensuring our workforce remains agile, skilled, and motivated. Whether you’re refining onboarding processes, launching leadership development programs, or introducing innovative digital learning tools, your expertise will be pivotal in empowering our teams to deliver exceptional service.
If you’re passionate about talent development, change management, and industry best practices, and thrive in a collaborative environment, we’d love to hear from you. Apply now to take the next step in your career with a forward-thinking company in one of the world’s most exciting destinations.
Responsibility
- Design, develop, and implement end-to-end learning and development programs tailored to F&B, hospitality, or retail operations.
- Conduct training needs analyses to identify skill gaps and recommend targeted solutions for teams across Bali.
- Lead the creation of onboarding, upskilling, and leadership development initiatives to enhance employee performance and retention.
- Collaborate with HR, operations, and department heads to align L&D strategies with business objectives and industry trends.
- Develop and deliver engaging training materials (e.g., workshops, e-learning modules, manuals) using modern instructional design principles.
- Measure and evaluate the effectiveness of training programs through KPIs, feedback, and ROI analysis.
- Champion a culture of continuous learning by introducing innovative tools (e.g., LMS, gamification) and best practices.
- Stay abreast of F&B/hospitality industry trends and integrate relevant insights into training curricula.
Qualifications
- Minimum 10 years of experience in Learning & Development, with a focus on F&B, hospitality, restaurant chains, or retail.
- Proven track record in designing and executing large-scale training programs for diverse audiences.
- Strong understanding of instructional design, adult learning theories, and training evaluation methods (e.g., Kirkpatrick Model).
- Excellent communication, facilitation, and stakeholder management skills.
- Experience with Learning Management Systems (LMS) and digital learning tools is a plus.
- Ability to analyze data and translate insights into actionable L&D strategies.
- Fluency in English (written and verbal); proficiency in Indonesian is advantageous.
- Certifications in HR, L&D, or related fields (e.g., ATD, SHRM) are highly desirable.