job description
Join Hilton in Bali and become a key player in shaping the future of our team! As a Learning & Development Coordinator, you will have the opportunity to inspire and empower our employees, fostering a culture of continuous growth and excellence. At Hilton, we believe in brightening livesâboth for our guests and our team members. If you are passionate about training, development, and creating impactful learning experiences, this is your chance to make a difference in one of the worldâs most renowned hospitality brands.
In this role, you will design, implement, and evaluate training programs that align with Hiltonâs global standards while tailoring them to the unique needs of our Bali properties. Youâll collaborate with department heads to identify skill gaps, develop engaging training materials, and ensure our team members are equipped to deliver exceptional service. Your work will directly contribute to employee satisfaction, retention, and the overall success of our hotels.
Bali, with its vibrant culture and breathtaking landscapes, provides the perfect backdrop for a rewarding career in hospitality. At Hilton, we offer competitive compensation, professional development opportunities, and a supportive work environment where your contributions are valued. If youâre ready to take the next step in your L&D career, apply today and be part of a team that truly makes a difference!
Responsibility
- Design, coordinate, and deliver training programs for hotel staff across all departments, ensuring alignment with Hiltonâs brand standards and local requirements.
- Conduct needs assessments to identify skill gaps and training opportunities, working closely with department managers to address developmental needs.
- Develop engaging training materials, including presentations, e-learning modules, and hands-on workshops, tailored to diverse learning styles.
- Facilitate onboarding programs for new hires, ensuring a smooth transition into their roles and fostering a positive first impression of Hilton.
- Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, making data-driven improvements.
- Maintain accurate training records and compliance documentation, ensuring adherence to company policies and local labor regulations.
- Promote a culture of continuous learning by organizing career development initiatives, mentorship programs, and leadership training.
- Stay updated on industry trends and best practices in learning and development, incorporating innovative techniques to enhance training delivery.
Qualifications
- Bachelorâs degree in Human Resources, Education, Business Administration, or a related field.
- Minimum of 2 years of experience in learning and development, training coordination, or a similar role, preferably in the hospitality industry.
- Proven experience in designing and delivering training programs, with strong facilitation and presentation skills.
- Excellent communication and interpersonal skills, with the ability to engage and inspire diverse audiences.
- Proficiency in Microsoft Office Suite and learning management systems (LMS); experience with e-learning tools is a plus.
- Strong organizational and project management skills, with the ability to manage multiple priorities in a fast-paced environment.
- Knowledge of adult learning principles and instructional design methodologies.
- Fluency in English; proficiency in Bahasa Indonesia is an advantage.