job description
Join TTEC as a Learning Delivery Supervisor and lead a dynamic team in delivering exceptional training programs. This role is perfect for a motivated professional with a passion for learning and development, offering the opportunity to shape the skills and knowledge of our workforce in beautiful Bali.
As a Learning Delivery Supervisor, you will oversee a team of trainers, ensuring high-quality training delivery and continuous improvement. You will collaborate with the Learning Delivery Manager to align training initiatives with business goals, fostering a culture of growth and excellence.
This temporary position is ideal for those seeking a short-term commitment with significant impact. Enjoy the vibrant culture of Bali while advancing your career in a global company known for its innovative approach to customer experience and employee development.
Responsibility
- Lead and manage a team of trainers to ensure effective delivery of training programs.
- Monitor and evaluate training performance, providing feedback and coaching to improve outcomes.
- Collaborate with the Learning Delivery Manager to develop and implement training strategies.
- Ensure all training materials and resources are up-to-date and aligned with company standards.
- Track and report on training metrics, identifying areas for improvement.
- Facilitate training sessions as needed, demonstrating expertise in learning methodologies.
- Support the onboarding process for new hires, ensuring a smooth transition into their roles.
- Promote a culture of continuous learning and professional development within the team.
Qualifications
- Bachelor's degree in Human Resources, Education, or a related field.
- Proven experience in a supervisory or leadership role within a training or learning environment.
- Strong understanding of learning and development principles and best practices.
- Excellent communication and interpersonal skills, with the ability to inspire and motivate a team.
- Proficiency in using learning management systems (LMS) and other training tools.
- Ability to analyze training data and provide actionable insights.
- Flexibility to adapt to changing business needs and priorities.
- Experience in the customer service or BPO industry is a plus.