job description
Join Inform Group as a Lead Qualification Specialist in the vibrant heart of Bali! This is a unique opportunity to bridge cultures and drive business growth by engaging with high-potential clients in Mandarin and English. As the first point of contact for prospective customers, you’ll play a pivotal role in assessing needs, nurturing relationships, and converting inbound inquiries into sales-ready opportunities.
Based in one of Bali’s most dynamic locations—whether it’s the creative hub of Canggu, the cultural center of Ubud, or the bustling business districts of Denpasar or Badung—you’ll thrive in a fast-paced, international environment. Your ability to qualify leads efficiently, communicate persuasively, and understand cross-cultural business nuances will directly impact revenue growth and client satisfaction.
This role is perfect for bilingual professionals with a passion for sales, customer engagement, and strategic lead management. If you’re a detail-oriented, results-driven individual who excels in high-touch outreach and relationship-building, we’d love to hear from you!
Responsibility
- Proactively engage with inbound leads via phone, email, and chat to assess their business needs and qualification criteria.
- Conduct needs-analysis conversations in both Mandarin and English to identify high-potential opportunities.
- Collaborate with the sales team to hand off qualified leads with detailed context and next-step recommendations.
- Maintain accurate and up-to-date records of all lead interactions in the CRM system (e.g., Salesforce, HubSpot).
- Develop and refine lead scoring frameworks to prioritize follow-ups and improve conversion rates.
- Provide feedback on lead quality and market trends to optimize marketing and sales strategies.
- Ensure a seamless customer experience by responding to inquiries promptly and professionally.
- Stay updated on industry trends, competitor offerings, and product knowledge to enhance lead qualification.
Qualifications
- Fluency in Mandarin and English (written and verbal) is mandatory; additional languages are a plus.
- Proven experience in lead qualification, sales development, or customer success (2+ years preferred).
- Strong communication and active listening skills with a consultative approach.
- Experience using CRM tools (e.g., Salesforce, HubSpot, Zoho) to track and manage leads.
- Ability to work independently in a remote or hybrid setting while meeting KPIs.
- Excellent time management and organizational skills to handle high volumes of leads efficiently.
- Familiarity with B2B or SaaS sales processes is highly desirable.
- Based in or willing to relocate to Bali, Indonesia (work permit support may be provided).