job description
Join Agoda, a global leader in online travel, as a Lead, Account Management based in beautiful Bali. This is a unique opportunity to drive growth in Indonesia's thriving travel market while leading a dynamic team. You'll play a pivotal role in expanding Agoda's footprint in the region, developing strategic partnerships, and ensuring exceptional service delivery.
As the team lead, you'll collaborate with senior management to craft innovative strategies, mentor high-performing account managers, and foster strong relationships with key stakeholders. This role offers a perfect blend of leadership, strategy, and hands-on account management in one of the world's most exciting travel destinations.
Why Bali? Enjoy a world-class work-life balance with access to stunning beaches, vibrant culture, and a thriving digital nomad community—all while building your career with a global industry leader.
Responsibility
- Lead and mentor a team of account managers to achieve regional revenue targets
- Develop and implement strategic plans to expand Agoda's market presence in Bali and surrounding areas
- Build and maintain strong relationships with key hotel partners and stakeholders
- Analyze market trends and competitor activity to identify growth opportunities
- Collaborate with cross-functional teams (marketing, operations, finance) to optimize account performance
- Monitor team performance metrics and implement improvement initiatives
- Represent Agoda at industry events and networking opportunities
- Ensure compliance with company policies and industry regulations
Qualifications
- Bachelor's degree in Business, Hospitality, or related field
- 5+ years of experience in account management, preferably in the travel/hospitality industry
- Proven leadership experience with a track record of team development
- Strong analytical skills with experience in data-driven decision making
- Excellent communication and negotiation skills in English and Bahasa Indonesia
- Deep understanding of the Indonesian travel market and digital trends
- Ability to work in a fast-paced, results-driven environment
- Willingness to travel occasionally within Indonesia