job description
Join Satellite Office, a leading provider of ERP solutions, as an L2 Support Engineer in the vibrant tech hub of Bali! This onsite role offers the perfect blend of professional growth and island living, with opportunities to work from stunning locations like Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung.
As an ERP Support Engineer (Level 2), youâll play a critical role in ensuring the smooth operation of enterprise resource planning systems for our global clients. Youâll troubleshoot complex technical issues, provide timely resolutions, and collaborate with cross-functional teams to enhance system performance. This role is ideal for a problem-solver with a passion for ERP technologies and a commitment to delivering exceptional customer support.
At Satellite Office, we value innovation, teamwork, and work-life balance. Youâll enjoy a dynamic work environment, competitive compensation, and the unique opportunity to live and work in one of the worldâs most sought-after destinations. Whether youâre debugging ERP modules, optimizing workflows, or assisting clients with system integrations, your expertise will directly impact business success.
If youâre a tech-savvy professional with a knack for ERP systems and a desire to advance your career in Bali, weâd love to hear from you. Apply now and take the next step in your IT support journey!
Responsibility
- Provide Level 2 technical support for ERP systems, including troubleshooting, issue resolution, and escalation management.
- Diagnose and resolve complex ERP-related issues, such as system errors, performance bottlenecks, and integration failures.
- Collaborate with Level 1 support teams to ensure seamless ticket handling and customer satisfaction.
- Assist clients with ERP configuration, customization, and workflow optimization to meet business needs.
- Document support cases, solutions, and best practices in knowledge bases for future reference.
- Work closely with development and QA teams to identify recurring issues and propose system improvements.
- Conduct training sessions for end-users on ERP functionalities and best practices.
- Monitor system health and proactively address potential issues to minimize downtime.
Qualifications
- Bachelorâs degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 2+ years of experience in ERP support, IT troubleshooting, or system administration.
- Hands-on experience with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics, Odoo, or similar).
- Strong understanding of databases (SQL, MySQL, PostgreSQL) and scripting (Python, PowerShell, or Bash).
- Familiarity with cloud platforms (AWS, Azure, or Google Cloud) and virtualization technologies.
- Excellent problem-solving skills and ability to work under pressure in a fast-paced environment.
- Strong communication skills in English (written and verbal) for client interactions.
- Certifications in ERP systems (e.g., SAP Certified Support Associate, Microsoft Dynamics 365) are a plus.