job description
Take your IT career to the next level with TGT Global! We’re hiring a Level 2 IT Support Engineer to join our dynamic night shift team in Bali, Indonesia. Enjoy a competitive salary of up to ₱90,000/month, a seamless work-life balance in a tropical paradise, and the opportunity to grow with a globally recognized company.
As an L2 IT Support Engineer, you’ll play a pivotal role in resolving complex technical issues, ensuring smooth operations, and delivering exceptional service to our clients. This is your chance to work in a collaborative environment with cutting-edge technology while enjoying Bali’s vibrant culture and easy commutes.
If you’re a problem-solver with a passion for IT and a desire to advance your career, apply now and become part of a team that values innovation, professionalism, and work-life harmony.
Responsibility
- Provide advanced technical support for hardware, software, and network-related issues.
- Troubleshoot and resolve complex IT problems escalated from L1 support.
- Monitor system performance and ensure uptime for critical business applications.
- Collaborate with cross-functional teams to implement IT solutions and improvements.
- Document technical issues, resolutions, and procedures for knowledge sharing.
- Assist in the deployment, configuration, and maintenance of IT infrastructure.
- Conduct root cause analysis for recurring technical issues and propose preventive measures.
- Stay updated with the latest IT trends, tools, and best practices to enhance support efficiency.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 2-3 years of experience in IT support, with a focus on L2 or higher.
- Strong knowledge of Windows/Linux systems, networking, and troubleshooting.
- Experience with ticketing systems (e.g., ServiceNow, Zendesk) and remote support tools.
- Excellent communication and problem-solving skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
- Willingness to work night shifts and adapt to a global team schedule.