job description
Are you a tech-savvy problem-solver eager to launch your career in IT support? Alphaeus Pte. Ltd. is seeking a motivated Entry-Level IT Support Engineer to join our dynamic team in Bali, Indonesia. In this role, youâll provide critical desktop and technical support to end-users, ensuring seamless IT operations for our clients in the healthcare sector and beyond.
This is a fantastic opportunity for recent graduates or early-career professionals to gain hands-on experience in a fast-paced, collaborative environment. Youâll troubleshoot hardware/software issues, configure systems, and deliver exceptional serviceâall while developing expertise in enterprise IT support.
Based in the vibrant heart of Kuta, Badung, youâll enjoy a work-life balance in one of the worldâs most sought-after destinations, with opportunities for professional growth and career advancement.
Responsibility
- Provide first-level IT support to end-users via phone, email, or in-person, resolving technical issues efficiently.
- Install, configure, and maintain desktop computers, laptops, printers, and other peripheral devices.
- Diagnose and troubleshoot hardware, software, and network connectivity problems.
- Set up and manage user accounts, permissions, and access controls in Active Directory or similar systems.
- Assist in deploying and updating software applications, ensuring compliance with company policies.
- Document all support requests, solutions, and follow-up actions in the IT ticketing system.
- Collaborate with senior IT staff to escalate complex issues and implement system improvements.
- Conduct basic cybersecurity checks, such as antivirus updates and patch management.
Qualifications
- Diploma or Bachelorâs degree in Computer Science, Information Technology, or a related field (fresh graduates are welcome).
- Basic knowledge of Windows/macOS operating systems, Microsoft Office Suite, and troubleshooting tools.
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP) and hardware components.
- Strong problem-solving skills and a customer-centric approach to technical support.
- Excellent communication skills in English (written and verbal) to explain technical concepts to non-technical users.
- Ability to work independently and as part of a team in a fast-paced environment.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator are a plus.
- Willingness to learn and adapt to new technologies and IT support methodologies.