job description
Join Sagility as a Knowledge Author Lead in beautiful Bali and take the helm of our knowledge management initiatives. In this pivotal role, you will drive the creation, refinement, and dissemination of high-quality technical and procedural knowledge articles that empower our teams and clients. Your expertise in Technical Writing, Knowledge Management, and Content Strategy will ensure our documentation is accurate, accessible, and aligned with industry best practices.
As a leader in this space, you will collaborate with cross-functional teams to identify knowledge gaps, develop standardized templates, and implement processes that enhance organizational learning. Your work will directly contribute to operational efficiency, customer satisfaction, and the scalability of our knowledge base. This is a unique opportunity to shape the future of knowledge sharing in a dynamic, global environment.
If you are passionate about transforming complex information into clear, actionable insights and thrive in a collaborative setting, we invite you to apply and help us build a culture of continuous learning and improvement.
Responsibility
- Lead the development and maintenance of a comprehensive knowledge base, ensuring all content adheres to Knowledge Management (KM) and Technical Writing standards.
- Create, edit, and optimize high-quality knowledge articles, user guides, FAQs, and training materials for internal and external stakeholders.
- Collaborate with subject matter experts (SMEs) to gather, validate, and synthesize technical information into user-friendly documentation.
- Design and implement knowledge management processes, including content lifecycle management, version control, and archival systems.
- Monitor and analyze knowledge base performance metrics (e.g., searchability, user engagement) and recommend improvements.
- Train and mentor junior writers and team members on best practices in technical writing and KM tools.
- Ensure consistency in tone, style, and terminology across all documentation to maintain brand and product integrity.
- Stay updated with industry trends in KM, technical communication, and emerging tools (e.g., AI-assisted writing, DITA, MadCap Flare).
Qualifications
- Bachelor’s degree in Technical Communication, English, Journalism, Computer Science, or a related field. Master’s degree is a plus.
- Minimum 5+ years of experience in Technical Writing, Knowledge Management, or Content Development, with at least 2 years in a leadership role.
- Proven expertise in authoring tools such as Confluence, SharePoint, MadCap Flare, or Adobe FrameMaker.
- Strong understanding of XML, DITA, or structured authoring principles.
- Excellent command of English (written and verbal) with a keen eye for detail and clarity.
- Experience working in IT, SaaS, or BPO industries is highly desirable.
- Familiarity with SEO principles for knowledge base content is a plus.
- Ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.