job description
Join AboitizPower as a Key Accounts Supervisor and take the lead in managing high-value customer relationships in Bali’s dynamic business landscape. In this pivotal role, you will oversee the end-to-end needs of key and contestable customers, delivering personalized service and strategic solutions to drive customer satisfaction and business growth. Based in Bali’s vibrant regions, you’ll collaborate with cross-functional teams to ensure seamless service delivery, resolve complex issues, and identify opportunities for upselling and retention.
This is a unique opportunity to work with a leading energy company while enjoying the work-life balance that Bali offers. If you are a results-driven professional with a passion for customer success and a knack for relationship management, we want you on our team!
Responsibility
- Develop and maintain strong relationships with key and contestable customers, serving as their primary point of contact.
- Oversee the end-to-end customer journey, ensuring timely and personalized service delivery.
- Collaborate with internal teams (sales, operations, finance) to address customer needs and resolve escalations.
- Identify opportunities for upselling, cross-selling, and customer retention to drive revenue growth.
- Analyze customer data and market trends to provide strategic recommendations for service improvements.
- Lead contract negotiations and renewals, ensuring favorable terms for both the customer and the company.
- Monitor customer satisfaction metrics and implement corrective actions as needed.
- Stay updated on industry regulations and company policies to ensure compliance in all customer interactions.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum of 5 years of experience in key account management, sales, or customer success, preferably in the energy sector.
- Proven track record of managing high-value customer relationships and achieving revenue targets.
- Strong negotiation, communication, and interpersonal skills.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Ability to work independently and collaboratively in a fast-paced environment.
- Fluency in English; knowledge of Indonesian is a plus.