job description
Are you a dynamic and results-driven Key Accounts Manager looking to take your career to the next level in the vibrant business landscape of Bali, Indonesia? Our client, a forward-thinking organization, is seeking a strategic professional to retain, nurture, and expand high-value client relationships acquired through our Business Development efforts.
In this pivotal role, you will serve as the primary point of contact for key accounts, ensuring long-term satisfaction, loyalty, and revenue growth. Your ability to build trust, identify upsell opportunities, and deliver tailored solutions will directly impact the company’s success in a competitive market. Bali’s thriving economy and diverse industries provide an exciting backdrop for this opportunity.
If you thrive in a fast-paced environment, possess exceptional negotiation and relationship-management skills, and are passionate about driving business growth, we want to hear from you. Join us in shaping the future of client engagement in one of Southeast Asia’s most dynamic regions.
Responsibility
- Account Retention & Growth: Develop and execute strategies to retain and expand key accounts, ensuring high levels of client satisfaction and loyalty.
- Client Relationship Management: Serve as the primary liaison for assigned accounts, fostering strong, long-term partnerships through regular communication and proactive support.
- Revenue Optimization: Identify and capitalize on upsell, cross-sell, and renewal opportunities to maximize account profitability.
- Strategic Planning: Collaborate with internal teams (Sales, Marketing, Operations) to align account strategies with company goals and market trends.
- Performance Analysis: Monitor key account metrics (e.g., revenue, churn rate, engagement) and provide actionable insights to stakeholders.
- Contract Negotiation: Lead contract renewals, pricing discussions, and service agreements to secure favorable terms for both the client and the company.
- Market Intelligence: Stay abreast of industry trends, competitor activities, and client needs to anticipate challenges and opportunities.
- Reporting & Documentation: Maintain accurate records of account activities, interactions, and performance for internal reporting and decision-making.
Qualifications
- Proven Experience: Minimum of 3–5 years in Key Account Management, Sales, or Business Development, with a track record of retaining and growing high-value accounts.
- Industry Knowledge: Experience in B2B sales, preferably in sectors such as FMCG, Retail, Technology, or Hospitality (Bali’s key industries).
- Communication Skills: Exceptional verbal and written communication in English; proficiency in Indonesian (Bahasa) is a plus.
- Negotiation Expertise: Strong ability to negotiate contracts, resolve conflicts, and close deals with a win-win approach.
- Analytical Mindset: Adept at interpreting data, identifying trends, and making data-driven recommendations to enhance account performance.
- CRM Proficiency: Hands-on experience with CRM tools (e.g., Salesforce, HubSpot) to manage account portfolios efficiently.
- Client-Centric Approach: Passionate about understanding client needs and delivering solutions that exceed expectations.
- Education: Bachelor’s degree in Business Administration, Marketing, or a related field; MBA or relevant certifications are advantageous.