job description
Join Best Global Logistics Technology Malaysia as a Key Account Supervisor / Deputy Manager (Customer Relationship) and take the lead in managing high-value corporate accounts in the dynamic logistics and supply chain industry. This role is perfect for a strategic thinker with a passion for building long-term client relationships and driving business growth through exceptional service.
Based in the vibrant regions of Bali, you will oversee key accounts, develop tailored logistics solutions, and ensure seamless customer experiences. Your expertise in account management and customer relations will be instrumental in expanding our market presence and fostering client loyalty.
If you thrive in a fast-paced environment and are eager to make a significant impact in the logistics sector, this is your opportunity to shine. Apply now and become a pivotal part of our success story!
Responsibility
- Manage and nurture relationships with key corporate accounts to ensure client satisfaction and retention.
- Prepare and present competitive quotations and proposals tailored to client needs.
- Develop and implement strategies to drive business growth and expand market reach.
- Collaborate with internal teams to ensure seamless execution of logistics solutions.
- Monitor account performance and provide regular reports to senior management.
- Identify upselling and cross-selling opportunities to maximize revenue.
- Resolve client issues promptly and effectively to maintain high service standards.
- Stay updated on industry trends and competitive landscape to inform strategic decisions.
Qualifications
- Bachelor’s degree in Business Administration, Logistics, or a related field.
- Proven experience in key account management or customer relationship roles, preferably in logistics.
- Strong negotiation, communication, and interpersonal skills.
- Ability to analyze market trends and develop data-driven strategies.
- Proficiency in CRM software and Microsoft Office Suite.
- Excellent problem-solving skills and a customer-centric mindset.
- Ability to work independently and as part of a collaborative team.
- Willingness to travel as needed to meet client requirements.