job description
Join our dynamic team as a Key Account Specialist (Workshop) in Bali's thriving automotive industry! This is an exceptional opportunity to drive business growth while building lasting relationships with high-value clients in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung areas.
As the bridge between our company and our most important clients, you'll play a crucial role in maintaining customer satisfaction, identifying new business opportunities, and ensuring our workshop services exceed expectations. Your expertise will directly contribute to our reputation as Bali's premier automotive service provider.
In this role, you'll work closely with our workshop team to understand client needs, coordinate service delivery, and resolve any issues that may arise. Your ability to communicate effectively with both technical teams and corporate clients will be key to your success. We're looking for a professional who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences.
Bali offers the perfect blend of professional opportunities and island lifestyle. Enjoy a competitive salary package, career growth potential, and the chance to work in one of Indonesia's most vibrant locations. If you're a relationship-driven professional with a passion for the automotive industry, we want to hear from you!
Responsibility
- Manage and nurture relationships with existing key account clients in the automotive workshop sector
- Identify and develop new business opportunities with potential high-value clients
- Coordinate between clients and workshop teams to ensure smooth service delivery and customer satisfaction
- Conduct regular account reviews to assess client needs and identify upsell/cross-sell opportunities
- Resolve client issues promptly and effectively to maintain strong business relationships
- Monitor market trends and competitor activities to develop strategic account plans
- Prepare and present reports on account performance, sales forecasts, and business opportunities
- Collaborate with marketing teams to develop targeted campaigns for key accounts
Qualifications
- Bachelor's degree in Business Administration, Marketing, or related field
- Minimum 3 years of experience in key account management, preferably in the automotive or workshop industry
- Proven track record of managing and growing key client accounts
- Excellent communication and negotiation skills in English and Bahasa Indonesia
- Strong problem-solving abilities and customer service orientation
- Ability to work independently and manage multiple accounts simultaneously
- Proficiency in CRM software and Microsoft Office Suite
- Valid driver's license and willingness to travel within Bali