job description
Join Kawan Lama as a Client Service Representative and become a key player in delivering exceptional customer service and administrative support in the automotive sector. Based in the vibrant city of Denpasar, Bali, this role offers a dynamic work environment where you can grow your career while contributing to a leading company in the industry.
As a Client Service Representative, you will be the primary point of contact for clients, ensuring smooth vehicle administration processes, handling inquiries, and maintaining strong customer relationships. Your role will be pivotal in enhancing customer satisfaction and operational efficiency.
If you are a detail-oriented professional with a passion for customer service and a drive to excel in a fast-paced environment, we invite you to apply and be part of our success story.
Responsibility
- Manage and process vehicle-related administrative tasks, including registrations, renewals, and documentation.
- Serve as the primary liaison between clients and internal teams to ensure seamless communication and service delivery.
- Handle client inquiries, complaints, and requests with professionalism and efficiency.
- Maintain accurate and up-to-date records of client interactions and transactions.
- Collaborate with sales and operations teams to ensure timely and accurate processing of client requests.
- Provide exceptional customer service to build and maintain strong client relationships.
- Assist in the preparation of reports and documentation related to client services.
- Stay updated on industry regulations and company policies to ensure compliance.
Qualifications
- Minimum of a high school diploma; a bachelor's degree in Business Administration or a related field is a plus.
- Proven experience in customer service, administrative roles, or a similar position.
- Excellent communication and interpersonal skills, with fluency in both English and Bahasa Indonesia.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Office Suite and basic computer applications.
- Ability to work independently and as part of a team in a fast-paced environment.
- Knowledge of vehicle administration processes is an advantage.
- Willingness to learn and adapt to new processes and technologies.