job description
Join Skyro as a Key Account Specialist in the heart of Bali and drive the future of merchant relationships and strategic partnerships. In this dynamic role, you will be the bridge between our company and high-value merchants, ensuring their success while contributing to our exponential growth in the Southeast Asian market.
Your mission will be to nurture, expand, and optimize key merchant accounts through data-driven strategies, tailored campaigns, and proactive relationship management. Youâll collaborate with cross-functional teams to identify opportunities, resolve challenges, and deliver measurable results that align with Skyroâs vision of empowering businesses through innovative solutions.
Based in Baliâs vibrant business hubsâwhether itâs the creative energy of Canggu, the cultural richness of Ubud, or the bustling commerce of Denpasarâyouâll thrive in a fast-paced, results-oriented environment where your contributions directly impact revenue growth and client satisfaction.
Responsibility
- Account Management: Build and maintain strong, long-term relationships with key merchant accounts, acting as their trusted advisor.
- Strategic Growth: Identify upsell and cross-sell opportunities to drive revenue growth and account expansion.
- Performance Analysis: Monitor account performance metrics, provide insights, and recommend data-driven optimizations.
- Campaign Execution: Develop and execute targeted campaigns to enhance merchant engagement and retention.
- Stakeholder Collaboration: Work closely with sales, marketing, and product teams to align strategies and deliver seamless client experiences.
- Issue Resolution: Proactively address merchant concerns, escalate issues when necessary, and ensure timely resolutions.
- Market Intelligence: Stay ahead of industry trends and competitor activities to position Skyro as a market leader.
- Reporting & Forecasting: Prepare regular performance reports and forecasts to guide decision-making.
Qualifications
- Proven Experience: Minimum 3 years in key account management, sales, or business development, preferably in fintech, e-commerce, or SaaS.
- Relationship Builder: Exceptional interpersonal and communication skills to engage C-level stakeholders.
- Analytical Mindset: Strong ability to interpret data, derive insights, and make strategic recommendations.
- Results-Driven: Track record of meeting or exceeding KPIs, revenue targets, and client satisfaction goals.
- Tech-Savvy: Proficiency in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office/Google Workspace.
- Negotiation Skills: Ability to navigate complex deals and secure win-win agreements.
- Adaptability: Comfortable working in a fast-paced, evolving environment with a global mindset.
- Education: Bachelorâs degree in Business, Marketing, Finance, or a related field.