job description
Are you a dynamic leader with a passion for quality and customer satisfaction? Join our team as a Key Account Quality Team Lead and take the helm in driving excellence for our global and key accounts. In this pivotal role, you will lead a dedicated team to ensure the highest standards of quality, fostering strong relationships with our most valued clients. Based in the vibrant regions of Bali, this position offers a unique opportunity to blend professional growth with an inspiring work environment.
As the Key Account Quality Team Lead, you will be responsible for overseeing the quality assurance processes for our key accounts, ensuring compliance with international standards, and driving continuous improvement initiatives. Your leadership will be instrumental in maintaining our reputation for excellence and delivering exceptional value to our clients.
If you are a strategic thinker with a keen eye for detail and a commitment to quality, we invite you to apply and become a part of our mission to deliver unparalleled service and innovation.
Responsibility
- Lead and manage a team of quality assurance professionals, providing guidance, mentorship, and performance evaluations.
- Develop and implement quality assurance strategies and processes for key accounts to ensure compliance with industry standards and client expectations.
- Collaborate with cross-functional teams to identify and address quality issues, driving continuous improvement initiatives.
- Act as the primary point of contact for key accounts, addressing quality-related concerns and ensuring timely resolution.
- Monitor and analyze quality metrics, preparing reports and presenting findings to senior management.
- Ensure adherence to regulatory requirements and company policies, maintaining a culture of quality and compliance.
- Facilitate training and development programs to enhance the skills and knowledge of the quality assurance team.
- Drive innovation and best practices in quality assurance, leveraging industry trends and technological advancements.
Qualifications
- Bachelor's degree in Engineering, Quality Management, or a related field.
- Proven experience in a quality assurance leadership role, preferably within a global or key account environment.
- Strong knowledge of quality management systems, standards, and regulatory requirements.
- Excellent leadership and team management skills, with a track record of developing high-performing teams.
- Exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Proficiency in quality assurance tools and software.
- Ability to work in a fast-paced environment and manage multiple priorities effectively.