job description
Join JR Foods Pte. Ltd. as a Key Account Manager specializing in Staff Cafeteria Services in the vibrant heart of Bali, Indonesia. This is a unique opportunity to drive operational excellence, client satisfaction, and financial performance for corporate food service accounts in one of Southeast Asia’s most dynamic markets.
In this strategic role, you will oversee end-to-end account management for staff cafeteria contracts, ensuring seamless compliance with service agreements, food safety standards, and financial targets. Your expertise in client relationship management and strategic planning will be pivotal in maintaining high Customer Satisfaction (CSAT) scores while optimizing operational efficiency.
Based in Canggu, Bali, you’ll collaborate with cross-functional teams to deliver innovative food solutions tailored to corporate clients. Whether you’re negotiating contracts, analyzing performance metrics, or fostering long-term partnerships, your contributions will directly impact our growth in Indonesia’s thriving business hubs.
If you’re a results-driven professional with a passion for food service management and a track record of success in B2B account leadership, we invite you to apply and help shape the future of workplace dining in Bali.
Responsibility
- Manage and grow key corporate cafeteria accounts, ensuring contract compliance and service excellence.
- Monitor and improve Customer Satisfaction (CSAT) scores through proactive client engagement and feedback resolution.
- Oversee financial performance of assigned accounts, including budgeting, cost control, and revenue optimization.
- Ensure strict adherence to food safety and hygiene standards in alignment with local and international regulations.
- Develop and implement strategic plans to enhance service quality, menu innovation, and operational efficiency.
- Act as the primary liaison between clients and internal teams (operations, culinary, logistics) to address concerns and align on objectives.
- Conduct regular performance reviews, presenting insights and recommendations to senior management.
- Identify upsell and cross-sell opportunities to expand service offerings within existing accounts.
Qualifications
- Bachelor’s degree in Business Administration, Hospitality Management, or related field; MBA is a plus.
- Minimum 5 years of experience in Key Account Management, preferably in food service, catering, or FMCG.
- Proven track record in client retention, contract negotiation, and financial management.
- Strong understanding of food safety standards (HACCP, ISO 22000) and regulatory compliance.
- Excellent communication, presentation, and stakeholder management skills.
- Analytical mindset with proficiency in data-driven decision-making and performance metrics.
- Fluency in English; proficiency in Bahasa Indonesia is highly advantageous.
- Ability to work in a fast-paced, multicultural environment with a focus on Bali’s corporate market.