job description
Join Sydney Cake House as a Key Account Manager in the vibrant Bali region and play a pivotal role in expanding our market presence. This is a unique opportunity to drive sales growth, nurture high-value client relationships, and contribute to the success of a renowned brand in the F&B industry.
As a Key Account Manager, you will be the face of our company, responsible for identifying new business opportunities, understanding client needs, and delivering tailored solutions that exceed expectations. Your strategic approach will help strengthen our position in Baliâs competitive market while ensuring long-term customer satisfaction and loyalty.
Based in one of Baliâs dynamic hubsâCanggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badungâyouâll work in a fast-paced, collaborative environment with ample opportunities for professional growth. If youâre a results-driven sales professional with a passion for relationship-building and a track record of success, weâd love to hear from you.
Responsibility
- Develop and maintain strong, long-lasting relationships with key clients in the Bali region to drive revenue growth.
- Identify and pursue new business opportunities, including upselling and cross-selling to existing accounts.
- Conduct regular client meetings to understand their needs, address concerns, and present tailored solutions.
- Collaborate with internal teams (marketing, operations, logistics) to ensure seamless execution of client orders and service delivery.
- Monitor market trends, competitor activities, and customer feedback to refine sales strategies.
- Prepare and present sales reports, forecasts, and performance metrics to senior management.
- Negotiate contracts and pricing agreements to maximize profitability while maintaining client satisfaction.
- Represent Sydney Cake House at industry events, trade shows, and networking functions to enhance brand visibility.
Qualifications
- Bachelorâs degree in Business Administration, Marketing, or a related field (or equivalent experience).
- Minimum of 3-5 years of proven experience in key account management, B2B sales, or business development, preferably in the F&B or hospitality industry.
- Strong negotiation, communication, and interpersonal skills with a customer-centric approach.
- Demonstrated ability to meet and exceed sales targets in a competitive market.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Excellent analytical skills to interpret sales data and market insights.
- Self-motivated, proactive, and able to work independently with minimal supervision.
- Fluency in English (written and spoken); knowledge of Bahasa Indonesia is a plus.