job description
Join Wholly Greens as a Key Account Manager (Modern Trade) and take the lead in nurturing strategic customer relationships while driving profitable growth across retail and vending channels in Bali’s dynamic market. This is a unique opportunity to shape the future of modern trade in one of Southeast Asia’s most vibrant regions.
As a Key Account Manager, you will be the primary point of contact for our high-value clients, ensuring their needs are met with excellence while aligning business strategies to maximize revenue and market penetration. Your role will involve close collaboration with cross-functional teams to deliver innovative solutions, optimize account performance, and foster long-term partnerships.
Based in the heart of Bali—whether in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, or Kuta—you’ll thrive in a fast-paced environment where your strategic insights and relationship-building skills will directly impact our success. If you’re a results-driven professional with a passion for sales and a knack for client management, we want to hear from you!
Responsibility
- Develop and maintain strong, long-lasting relationships with key accounts in the modern trade sector, including retail chains and vending partners.
- Drive revenue growth by identifying new business opportunities and expanding existing accounts through strategic upselling and cross-selling.
- Collaborate with internal teams (marketing, logistics, finance) to ensure seamless execution of account strategies and customer deliverables.
- Monitor market trends, competitor activities, and customer needs to provide actionable insights and adapt strategies accordingly.
- Prepare and present regular performance reports, forecasts, and business reviews to stakeholders and senior management.
- Negotiate contracts, pricing, and terms to secure mutually beneficial agreements while ensuring profitability.
- Act as the voice of the customer, gathering feedback and advocating for product or service improvements to enhance satisfaction.
- Lead and participate in joint business planning sessions with key accounts to align goals and drive collaborative growth.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Sales, or a related field. MBA or advanced degree is a plus.
- Minimum of 5 years of experience in Key Account Management, preferably in the FMCG, retail, or modern trade industry.
- Proven track record of achieving sales targets, growing account portfolios, and managing high-value client relationships.
- Strong negotiation, communication, and presentation skills with the ability to influence stakeholders at all levels.
- Analytical mindset with proficiency in CRM tools (e.g., Salesforce) and Microsoft Office Suite (Excel, PowerPoint).
- Deep understanding of retail dynamics, trade marketing, and supply chain logistics.
- Ability to work independently, prioritize tasks, and thrive in a fast-paced, target-driven environment.
- Fluency in English is required; proficiency in Indonesian (Bahasa) is a significant advantage.