job description
Join ACO Tech as a Key Account Manager (Mandarin Speaking) in the vibrant heart of Bali! We are seeking a dynamic and results-driven professional to manage and grow our key customer accounts, ensuring seamless project execution from quotation to mass production.
In this pivotal role, you will serve as the primary liaison between our clients and internal teams, leveraging your fluency in Mandarin to build strong relationships and drive business growth. Bali’s thriving business ecosystem offers the perfect backdrop for this exciting opportunity, where you can combine professional excellence with an unparalleled lifestyle.
If you are a strategic thinker with a passion for sales and account management, and you thrive in a fast-paced, multicultural environment, we want to hear from you. This is your chance to make a significant impact while enjoying the unique work-life balance that Bali has to offer.
Responsibility
- Develop and maintain strong, long-lasting relationships with key clients, ensuring high levels of satisfaction and retention.
- Serve as the primary point of contact for assigned accounts, addressing inquiries, resolving issues, and providing timely updates.
- Collaborate with cross-functional teams (e.g., sales, production, logistics) to ensure smooth project execution from quotation to delivery.
- Identify and pursue new business opportunities within existing accounts to drive revenue growth.
- Prepare and present regular reports on account performance, market trends, and competitive analysis.
- Negotiate contracts and agreements with clients, ensuring terms are favorable and aligned with company objectives.
- Provide exceptional customer service, anticipating client needs and proactively offering solutions.
- Stay updated on industry developments and share insights to help shape the company’s strategic direction.
Qualifications
- Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
- Proven experience (3+ years) in key account management, sales, or business development, preferably in a multicultural environment.
- Fluency in Mandarin (written and spoken) is mandatory; proficiency in English is also required.
- Strong negotiation, communication, and interpersonal skills with a customer-centric approach.
- Ability to manage multiple accounts and projects simultaneously while meeting deadlines.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Willingness to travel occasionally to meet clients or attend industry events.