job description
Join Shopee, Southeast Asia’s leading e-commerce platform, as a Key Account Manager (Mandarin Speaker) in beautiful Bali! In this dynamic role, you will drive strategic partnerships with high-value clients, leveraging your fluency in Mandarin to expand our market reach and foster long-term business relationships.
As a Key Account Manager, you will be the bridge between Shopee and its most important clients, ensuring seamless collaboration, understanding their needs, and delivering tailored solutions to drive mutual growth. Your expertise in account management and cross-cultural communication will be instrumental in strengthening Shopee’s presence in the region.
This is a unique opportunity to work in a fast-paced, innovative environment while enjoying the vibrant lifestyle of Bali. If you are a results-driven professional with a passion for sales and relationship-building, we want to hear from you!
Responsibility
- Develop and maintain strong, long-lasting relationships with key accounts, acting as the primary point of contact for decision-makers and stakeholders.
- Identify and pursue new business opportunities within existing accounts to drive revenue growth and market penetration.
- Collaborate with cross-functional teams (marketing, operations, finance) to ensure client needs are met and service delivery exceeds expectations.
- Conduct regular business reviews with clients to assess performance, address concerns, and propose strategic recommendations.
- Negotiate contracts, pricing, and terms to secure favorable agreements for both Shopee and its clients.
- Monitor industry trends, competitor activities, and client feedback to proactively adjust strategies and maintain a competitive edge.
- Prepare and present detailed reports on account performance, market insights, and growth opportunities to senior management.
- Leverage Mandarin language skills to communicate effectively with Mandarin-speaking clients and stakeholders, ensuring clear and accurate information exchange.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Sales, or a related field. MBA is a plus.
- Minimum of 3-5 years of experience in key account management, sales, or business development, preferably in e-commerce, tech, or retail industries.
- Fluency in Mandarin (written and spoken) is mandatory; proficiency in English is also required.
- Proven track record of managing high-value client portfolios and achieving revenue targets.
- Strong negotiation, communication, and interpersonal skills with the ability to build rapport at all levels of an organization.
- Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.
- Self-motivated, results-oriented, and able to thrive in a fast-paced, high-pressure environment.
- Willingness to relocate to or work remotely from Bali, Indonesia.