job description
Are you a dynamic and results-driven professional with a passion for building strong relationships and driving business growth? We are seeking a Key Account Manager / Community Manager to join our team in Bali. In this role, you will be responsible for managing key lender accounts, fostering strong relationships, driving product adoption, and growing revenue. You will also play a crucial role in building and engaging our community, ensuring customer satisfaction and loyalty.
This is an exciting opportunity to work in a vibrant and fast-paced environment, where your efforts will directly impact the success of our business. If you have a proven track record in account management and community engagement, we would love to hear from you!
Responsibility
- Manage and nurture relationships with key lender accounts to ensure long-term partnerships.
- Develop and implement strategies to drive product adoption and increase revenue.
- Build and engage a vibrant community, fostering a sense of belonging and loyalty.
- Collaborate with cross-functional teams to ensure seamless delivery of products and services.
- Monitor and analyze market trends to identify new opportunities for growth.
- Provide exceptional customer service and support to address any issues or concerns.
- Organize and participate in community events and initiatives to enhance brand visibility.
- Prepare and present regular reports on account performance and community engagement metrics.
Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience in key account management or community management.
- Strong interpersonal and communication skills.
- Ability to build and maintain strong relationships with clients and community members.
- Excellent organizational and time management skills.
- Proficient in using CRM software and other relevant tools.
- Ability to work independently and as part of a team.
- Passion for driving business growth and customer satisfaction.