job description
Join DIGI as a Key Account Executive and play a pivotal role in driving sustainable growth by building strong, long-lasting relationships with our most valued clients. Based in the vibrant regions of Bali, you will be at the forefront of understanding customer challenges, delivering tailored solutions, and ensuring account retention. This is a unique opportunity to work in a dynamic environment where innovation meets customer success.
As a Key Account Executive, you will collaborate with cross-functional teams to develop strategic account plans, identify growth opportunities, and ensure customer satisfaction. Your ability to think strategically, communicate effectively, and drive results will be key to your success in this role. If you are passionate about sales, customer relationship management, and thriving in a fast-paced environment, we want to hear from you!
Responsibility
- Develop and maintain strong relationships with key accounts to ensure high levels of customer satisfaction and retention.
- Identify and pursue new business opportunities within existing accounts to drive revenue growth.
- Collaborate with internal teams to deliver tailored solutions that meet customer needs and exceed expectations.
- Create and execute strategic account plans to achieve sales targets and long-term business objectives.
- Conduct regular business reviews with clients to assess performance, address concerns, and explore expansion opportunities.
- Stay updated on industry trends, market conditions, and competitive landscape to provide insights and recommendations.
- Act as the primary point of contact for key accounts, ensuring timely and effective communication.
- Prepare and present reports on account performance, sales forecasts, and market analysis.
Qualifications
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in sales, account management, or a similar role, preferably in the tech or digital industry.
- Strong interpersonal and communication skills, with the ability to build rapport and influence stakeholders.
- Excellent negotiation and problem-solving skills, with a customer-centric approach.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in CRM software and Microsoft Office Suite.
- Results-driven mindset with a track record of achieving sales targets.
- Willingness to travel as needed to meet with clients and attend industry events.