job description
Join a dynamic team in Bali’s thriving hospitality scene as a Karaoke Operations Supervisor! This role offers a unique opportunity to lead and elevate the guest experience in one of the island’s most vibrant entertainment venues. Based in Badung—covering hotspots like Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, and Kuta—you’ll oversee daily operations, ensuring seamless service, staff excellence, and an unforgettable atmosphere for patrons.
As the face of our karaoke operations, you’ll blend leadership with a passion for hospitality, driving team performance while maintaining high standards of customer satisfaction. Whether it’s coordinating events, resolving guest inquiries, or optimizing workflows, your role is pivotal in creating memorable nights out in Bali’s bustling nightlife.
Ideal for candidates with a background in hospitality management, entertainment venues, or team supervision, this position offers competitive compensation, career growth, and the chance to work in one of Southeast Asia’s most sought-after destinations.
Responsibility
- Oversee daily karaoke operations, ensuring smooth workflows and adherence to venue policies.
- Lead, train, and motivate a team of staff to deliver exceptional guest service and operational efficiency.
- Monitor and maintain inventory of equipment, supplies, and beverages, coordinating with procurement as needed.
- Resolve guest complaints or issues promptly, ensuring a positive and professional experience.
- Develop and implement strategies to enhance customer engagement, including promotions, events, and loyalty programs.
- Conduct regular inspections of facilities to uphold cleanliness, safety, and compliance with health regulations.
- Collaborate with marketing teams to attract new clientele and retain regular patrons through targeted campaigns.
- Prepare and submit operational reports, including revenue, attendance, and staff performance metrics.
Qualifications
- Minimum 2+ years of experience in hospitality, entertainment, or nightlife supervision, preferably in a karaoke or similar venue.
- Proven leadership skills with the ability to manage and inspire a diverse team in a fast-paced environment.
- Excellent communication and interpersonal skills in English and Indonesian (Bahasa).
- Strong problem-solving abilities and a customer-centric approach to service.
- Familiarity with POS systems, inventory management, and basic financial reporting.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required by operational needs.
- Knowledge of local entertainment trends and a passion for creating vibrant guest experiences.
- High school diploma or equivalent; a degree in Hospitality Management is a plus.