job description
Join hammerjack as a Junior Order Management Officer and play a pivotal role in ensuring seamless order processing for our Australian clients. This hybrid role based in Bali offers the perfect blend of professional growth and work-life balance in a vibrant, global team environment.
As a Junior Order Management Officer, you will be responsible for maintaining the accuracy and efficiency of order processing, liaising with clients and internal teams, and contributing to the overall success of our operations. This is an excellent opportunity for detail-oriented individuals looking to kickstart their career in a dynamic and supportive workplace.
At hammerjack, we value precision, teamwork, and a customer-centric approach. If you are passionate about delivering exceptional service and thrive in a structured yet flexible environment, we would love to hear from you.
Responsibility
- Process and manage customer orders with a high degree of accuracy and attention to detail.
- Liaise with clients to confirm order details, resolve discrepancies, and ensure timely delivery.
- Coordinate with internal teams, including logistics and customer service, to streamline order fulfillment.
- Maintain up-to-date records of orders, shipments, and inventory levels.
- Monitor order status and provide regular updates to clients and stakeholders.
- Identify and report any issues or delays in the order process to management.
- Assist in the preparation of reports and analytics related to order management.
- Adhere to company policies and procedures to ensure compliance and efficiency.
Qualifications
- Bachelor's degree in Business Administration, Logistics, or a related field.
- Previous experience in order management, customer service, or administrative roles is a plus.
- Strong organizational skills and the ability to manage multiple tasks efficiently.
- Excellent communication skills, both written and verbal, with proficiency in English.
- Proficiency in Microsoft Office Suite and familiarity with order management software.
- Detail-oriented with a strong focus on accuracy and problem-solving.
- Ability to work independently and as part of a team in a hybrid work environment.
- Willingness to learn and adapt to new processes and technologies.