job description
Join Erajaya as a Junior F&B Staff in the heart of Bali’s vibrant hospitality scene! This is your opportunity to deliver exceptional customer service in a dynamic, fast-paced environment while contributing to unforgettable guest experiences. As the first point of contact for visitors, you’ll play a pivotal role in ensuring warmth, professionalism, and efficiency from the moment guests arrive until their departure.
Based in Bali’s most sought-after locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll work in a team-oriented setting where your passion for hospitality shines. Whether assisting with orders, resolving inquiries, or maintaining a welcoming atmosphere, your dedication will help elevate our brand’s reputation for excellence.
This contract-based role offers competitive compensation, hands-on training, and the chance to grow within a leading company in Indonesia’s thriving F&B and hospitality industry. If you’re a people-person with a knack for service and a desire to thrive in Bali’s tourism hub, we’d love to hear from you!
Responsibility
- Greet and welcome guests with a friendly, professional demeanor upon arrival and departure.
- Provide attentive, personalized service to ensure a seamless and enjoyable dining experience.
- Assist guests with menu inquiries, recommendations, and order-taking accurately and efficiently.
- Collaborate with the F&B team to maintain smooth operations during peak hours.
- Ensure cleanliness and organization of dining areas, tables, and service stations.
- Handle guest complaints or special requests with diplomacy and prompt resolution.
- Upsell promotional items or specials to enhance guest satisfaction and revenue.
- Adhere to company standards, hygiene protocols, and safety regulations at all times.
Qualifications
- Minimum high school diploma or equivalent; hospitality training is a plus.
- Proven experience in customer service, F&B, or retail (entry-level candidates with strong interpersonal skills are encouraged to apply).
- Fluent in Bahasa Indonesia and basic English (additional languages are advantageous).
- Excellent communication, teamwork, and problem-solving skills.
- Ability to work flexible hours, including weekends and holidays, in a fast-paced environment.
- Outgoing, energetic personality with a passion for delivering exceptional service.
- Well-groomed appearance and professional attitude.
- Familiarity with POS systems is a bonus but not required.