job description
Join Scuto, a dynamic leader in Indonesia’s hospitality and tourism sector, as our Outlet Manager in Bali’s most vibrant locations: Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung. This is an exceptional opportunity to lead a high-performing team in a fast-paced environment while contributing to the growth of a brand that values innovation, guest satisfaction, and operational excellence.
As the Outlet Manager, you will oversee daily operations, ensuring seamless service delivery, exceptional guest experiences, and adherence to brand standards. You’ll collaborate with cross-functional teams to drive revenue, optimize efficiency, and maintain the highest levels of hospitality. This role is perfect for a results-driven professional with a passion for leadership, a keen eye for detail, and a commitment to fostering a positive workplace culture.
Scuto offers a competitive compensation package, including a base salary of IDR 3,300,000 – 3,500,000 per month, performance bonuses, BPJS health coverage, and annual THR (13th-month salary). You’ll also benefit from career growth opportunities within a company that invests in its people and values your contributions to our success.
If you thrive in a dynamic, guest-centric environment and are ready to take your career to the next level, we’d love to hear from you. Apply now and become a key player in shaping the future of hospitality in Bali!
Responsibility
- Lead and manage daily outlet operations, ensuring smooth service delivery and adherence to company standards.
- Oversee staff scheduling, training, and performance evaluations to maintain a high-performing team.
- Monitor inventory levels, order supplies, and manage vendor relationships to ensure cost efficiency.
- Develop and implement strategies to enhance guest satisfaction, drive repeat business, and increase revenue.
- Maintain compliance with health, safety, and hygiene regulations to ensure a safe environment for guests and staff.
- Analyze sales data, customer feedback, and market trends to identify opportunities for improvement and growth.
- Collaborate with marketing teams to promote outlet offerings and execute promotional campaigns.
- Handle guest complaints and resolve issues promptly to ensure a positive experience and brand reputation.
Qualifications
- Minimum of 3 years of experience in hospitality management, preferably in a similar role (e.g., Outlet Manager, Restaurant Manager, or Hotel Supervisor).
- Proven track record of leading teams, driving operational efficiency, and delivering exceptional guest experiences.
- Strong understanding of hospitality industry standards, including health, safety, and hygiene regulations.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment, manage multiple priorities, and meet deadlines.
- Proficiency in Microsoft Office (Word, Excel) and familiarity with POS systems or hospitality management software.
- Fluency in English and Bahasa Indonesia; additional languages are a plus.
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred but not required.