job description
Join MAA Group Berhad, a dynamic leader in the hospitality and entertainment industry, as a Junior Executive - Food & Beverage in the vibrant heart of Bali! This exciting contract role offers you the opportunity to grow your career in a fast-paced, customer-centric environment while contributing to the success of our premium cinema and F&B outlets across Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
As a key member of our team, you will play a pivotal role in delivering exceptional customer experiences, maintaining impeccable food quality and hygiene standards, and driving sales performance. This position is perfect for a passionate, detail-oriented individual with a flair for hospitality and a desire to develop leadership skills in a thriving industry.
Bali’s booming tourism and entertainment sector provides a unique backdrop for your professional growth. Whether you're engaging with international guests, collaborating with a diverse team, or contributing to innovative F&B initiatives, this role offers a blend of challenges and rewards that will accelerate your career in hospitality and tourism.
If you thrive in a dynamic environment, enjoy interacting with people, and are eager to make an impact, we invite you to apply and become part of our mission to redefine hospitality excellence in Bali!
Responsibility
- Deliver outstanding customer service to ensure a memorable dining experience for guests at our cinema and F&B outlets.
- Monitor and maintain food quality, presentation, and hygiene standards in compliance with company policies and local regulations.
- Assist in inventory management, including stock ordering, storage, and rotation to minimize waste and ensure product availability.
- Support daily operations, including opening/closing procedures, cash handling, and POS system management.
- Collaborate with the team to achieve sales targets and promote upselling of food and beverage items.
- Address customer inquiries, feedback, and complaints professionally and efficiently to ensure satisfaction.
- Assist in training and mentoring new team members to uphold service excellence and operational standards.
- Participate in regular team meetings and contribute ideas for improving service delivery and customer engagement.
Qualifications
- Diploma or equivalent in Hospitality, Food & Beverage Management, or a related field (or pursuing).
- Minimum 1 year of experience in a customer service or F&B role, preferably in hospitality or entertainment.
- Strong communication skills in English; proficiency in Bahasa Indonesia or other languages is a plus.
- Ability to work in a fast-paced environment with a high level of professionalism and adaptability.
- Basic knowledge of food safety and hygiene practices (e.g., HACCP, ISO standards).
- Familiarity with POS systems and cash handling procedures.
- Team-oriented mindset with a proactive approach to problem-solving.
- Flexibility to work shifts, including weekends, evenings, and public holidays.