job description
Are you a people person with a passion for delivering exceptional service? Emax Beaute International is seeking a motivated Junior Customer Service Executive to join our dynamic team in Ampang. In this role, you will be the voice of our brand, ensuring that every customer interaction is positive, professional, and memorable.
We are looking for someone who thrives in a fast-paced environment and possesses a natural ability to resolve enquiries with empathy and efficiency. Whether you are handling incoming calls, responding to emails, or guiding customers through our beauty solutions, you will play a crucial role in maintaining our high standards of excellence. If you are ready to kickstart your career in customer care and grow with a leading international beauty organization, we want to hear from you!
Responsibility
- Serve as the primary point of contact for customers via phone, email, and live chat platforms.
- Address and resolve customer enquiries regarding product information, services, and company policies.
- Maintain accurate and detailed records of customer interactions in the CRM system.
- Escalate complex issues to senior management when necessary to ensure timely resolution.
- Collaborate with internal departments to provide feedback on customer pain points and process improvements.
- Assist in managing customer feedback loops and follow-ups to ensure total client satisfaction.
- Uphold the Emax Beaute brand reputation through polite, professional, and helpful communication at all times.
Qualifications
- Fresh graduates or candidates with 1-2 years of experience in customer service or related fields.
- Excellent verbal and written communication skills in English and Bahasa Malaysia (Mandarin proficiency is a plus).
- Strong problem-solving mindset with a calm demeanor under pressure.
- Proficiency in Microsoft Office Suite and basic office administrative tools.
- Ability to multitask effectively while maintaining high attention to detail.
- Genuine interest in the beauty and wellness industry.
- Willingness to work in a collaborative, team-oriented environment.