job description
Are you a night owl looking for a stable and rewarding career in the facilities management sector? CPG Facilities Management is seeking a dedicated and professional Customer Service Executive to join our team on a permanent night shift basis. In this critical role, you will be the primary point of contact for our clients, ensuring that service excellence is maintained around the clock.
As part of our dynamic operations team, you will handle inbound inquiries, coordinate emergency maintenance requests, and provide administrative support during night hours. We are looking for an individual with excellent communication skills, a calm demeanor under pressure, and the ability to work independently. Join us and play a vital role in ensuring seamless facility operations for our diverse portfolio of clients.
Responsibility
- Manage inbound customer calls and emails professionally during night shift hours.
- Coordinate urgent facility maintenance requests and dispatch technicians as required.
- Maintain accurate logs of all communications and incidents in the internal CRM system.
- Provide prompt resolution to client inquiries, ensuring high levels of customer satisfaction.
- Monitor facility management software and alert relevant teams to any system anomalies.
- Collaborate with cross-functional teams to ensure smooth handovers between shift cycles.
- Generate nightly summary reports for management review.
Qualifications
- Minimum GCE 'O' Levels, Nitec, or Diploma in Business/Facility Management or a related field.
- At least 1-2 years of experience in a customer service, call center, or helpdesk environment.
- Proven ability to work effectively on a permanent night shift schedule.
- Strong proficiency in English (both written and verbal) to communicate clearly with stakeholders.
- Proficient in MS Office and common facility management software platforms.
- Exceptional problem-solving skills and the ability to remain calm during emergency situations.
- Strong time management skills with a high level of accountability.