job description
Join NTT as a Japanese Support Network Engineer and play a pivotal role in delivering seamless technical solutions to our global clientele. Based in the vibrant locales of Bali, you will serve as the bridge between our Japanese-speaking customers and local service providers, ensuring swift resolution of technical and non-technical issues. This role is perfect for a detail-oriented professional with a passion for network engineering and customer support, offering a unique opportunity to work in a dynamic, multicultural environment.
At NTT, we empower our team with cutting-edge technology and a collaborative culture. You will work alongside industry experts, leveraging your technical expertise and language skills to enhance customer satisfaction and operational efficiency. If you thrive in a fast-paced setting and are eager to make a tangible impact, we invite you to apply and grow your career with a global leader in ICT.
Responsibility
- Provide first-line technical support to Japanese-speaking clients, troubleshooting network-related issues via phone, email, and chat.
- Collaborate with local service providers and internal teams to escalate and resolve complex technical problems efficiently.
- Monitor network performance, identify potential issues, and implement proactive solutions to minimize downtime.
- Document technical issues, solutions, and customer interactions in a structured manner for future reference and process improvement.
- Conduct regular follow-ups with clients to ensure satisfaction and gather feedback for continuous service enhancement.
- Assist in the configuration, maintenance, and optimization of network infrastructure to meet client requirements.
- Translate technical documentation and communications between Japanese and English to facilitate clear understanding across teams.
- Stay updated with the latest networking technologies, trends, and best practices to provide informed support and recommendations.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Fluency in both Japanese and English (written and verbal) is mandatory.
- Proven experience (2+ years) in network engineering, technical support, or a similar role within the ICT sector.
- Strong knowledge of networking protocols, TCP/IP, DNS, VPN, firewalls, and routing/switching.
- Experience with network monitoring tools and troubleshooting methodologies.
- Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
- Customer-focused mindset with exceptional communication and interpersonal skills.
- Relevant certifications (e.g., CCNA, JNCIA, ITIL) are a strong advantage.