job description
Join Aucnet Asia-Pacific Pte Ltd, a dynamic leader in the retail and consumer products industry, as our Japanese-Speaking Sales Assistant in the vibrant heart of Bali! This is an exceptional opportunity to leverage your fluency in Japanese while supporting our fast-paced sales and customer service operations in a startup environment. If you thrive in a collaborative, high-energy setting and are passionate about delivering exceptional customer experiences, we want you on our team.
In this role, youâll play a pivotal part in driving sales growth, building strong client relationships, and ensuring seamless communication between our Japanese-speaking customers and internal teams. Baliâs thriving business scene, combined with our innovative approach to retail, offers a unique chance to grow your career while enjoying the islandâs renowned work-life balance. Whether youâre based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, youâll be part of a forward-thinking company that values your skills and contributions.
Weâre looking for candidates with a proactive mindset, strong interpersonal skills, and a passion for customer service. If you have at least 1 year of experience in sales, retail, or customer supportâespecially in a bilingual environmentâweâd love to hear from you. This role is perfect for someone who is detail-oriented, adaptable, and eager to make an impact in a growing company.
Ready to take the next step in your career? Apply now and become a key player in our mission to redefine retail excellence in Asia-Pacific!
Responsibility
- Assist Japanese-speaking customers with product inquiries, purchases, and post-sale support to ensure a seamless shopping experience.
- Collaborate with the sales team to meet and exceed monthly targets through proactive customer engagement and upselling strategies.
- Maintain accurate records of customer interactions, sales transactions, and feedback in our CRM system.
- Translate and interpret between Japanese and English for internal teams, clients, and partners to facilitate clear communication.
- Provide administrative support to the sales department, including order processing, inventory checks, and reporting.
- Participate in team meetings, training sessions, and company events to stay aligned with business goals and initiatives.
- Identify opportunities to improve customer satisfaction and suggest process enhancements to management.
- Represent Aucnet Asia-Pacific with professionalism and enthusiasm, both in-person and through digital channels.
Qualifications
- Fluency in Japanese (conversational or business level) and English is required; additional languages are a plus.
- Minimum of 1 year of experience in sales, customer service, or retail, preferably in a bilingual environment.
- Strong interpersonal and communication skills, with the ability to build rapport with diverse customers and teams.
- Proficient in Microsoft Office (Word, Excel, Outlook) and basic CRM software; experience with sales tools is advantageous.
- Detail-oriented with excellent organizational skills to manage multiple tasks in a fast-paced environment.
- Self-motivated, adaptable, and able to work independently as well as part of a team.
- Prior experience in the retail or consumer products industry is a strong advantage.
- Willingness to work flexible hours, including weekends or evenings, based on business needs.