job description
Join Good Job Creations as a Japanese-Speaking Customer Support Executive in the heart of Bali’s luxury retail scene. This is a unique opportunity to blend your fluency in Japanese with a passion for high-end client service, supporting international customers in a dynamic, fast-paced environment.
In this role, you will serve as the primary point of contact for Japanese-speaking clients, ensuring seamless communication, resolving inquiries, and facilitating sales operations for premium luxury goods. Your expertise will be pivotal in maintaining the brand’s reputation for excellence, authenticity, and personalized service.
Based in Bali’s most vibrant locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll enjoy a culturally rich work environment while contributing to a global client base. Whether you’re assisting with product authentication, order processing, or after-sales support, your role will directly impact customer satisfaction and business growth.
If you thrive in a multicultural setting, possess exceptional interpersonal skills, and are eager to elevate your career in luxury retail, we invite you to apply.
Responsibility
- Provide fluent Japanese and English customer support via phone, email, and live chat, ensuring professional and courteous communication.
- Handle customer inquiries, complaints, and feedback with empathy and efficiency, resolving issues in a timely manner.
- Assist in sales operations, including order processing, tracking, and coordination with logistics teams.
- Verify and authenticate luxury products, ensuring compliance with brand standards and client expectations.
- Maintain accurate records of customer interactions, transactions, and follow-ups using CRM systems.
- Collaborate with cross-functional teams (e.g., sales, marketing, and logistics) to enhance the customer experience.
- Stay updated on product knowledge, promotions, and industry trends to provide informed recommendations.
- Uphold confidentiality and discretion when handling sensitive client information and high-value transactions.
Qualifications
- Fluency in Japanese (N2 level or above) and English (written and verbal) is mandatory.
- Minimum 2 years of experience in customer support, sales, or retail, preferably in luxury goods or high-end services.
- Strong problem-solving skills and the ability to handle high-pressure situations with composure.
- Proficiency in CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
- Excellent interpersonal and communication skills, with a customer-centric approach.
- Familiarity with luxury brand products, authentication processes, or e-commerce platforms is a plus.
- Ability to work flexible hours, including weekends or public holidays, to accommodate global client needs.
- Based in or willing to relocate to Bali, Indonesia (work permit assistance may be provided for eligible candidates).