job description
Are you a bilingual professional with a passion for teaching and process improvement? Foundever is looking for a dedicated Japanese Language Trainer to join our dynamic team in Ortigas, Metro Manila. In this pivotal role, you will be at the heart of our operations, ensuring our customer experience teams deliver excellence through linguistic precision and cultural fluency.
You will play a critical role in bridging communication gaps, developing training modules, and mentoring agents to achieve high performance in a fast-paced BPO environment. If you thrive on tackling challenging projects and are inspired by developing top-tier talent, this is the career-defining opportunity you have been waiting for. Join us and help shape the next generation of bilingual experts in the industry.
Responsibility
- Develop, deliver, and facilitate Japanese language proficiency training programs for new hires and tenured employees.
- Conduct regular language audits and quality assessments to ensure call/chat standards are met.
- Create and update training curriculum, manuals, and instructional materials tailored to BPO operational needs.
- Mentor and coach agents on Japanese business etiquette, tone, and cultural nuances in customer support.
- Collaborate with operations managers to identify performance gaps and implement targeted language development interventions.
- Monitor and track trainee progress through evaluations, providing constructive feedback for continuous improvement.
- Participate in calibration sessions to ensure consistency in language quality standards across various accounts.
Qualifications
- Must be fluent in Japanese (JLPT N1 or N2 level certification is highly preferred).
- Excellent command of English, both verbal and written.
- Proven experience in training, coaching, or teaching, preferably within a BPO or international shared services environment.
- Strong understanding of BPO metrics, quality assurance processes, and instructional design principles.
- Excellent presentation, facilitation, and public speaking skills.
- High level of adaptability and ability to work in a fast-paced, high-pressure environment.
- Strong analytical skills with the ability to interpret data and performance reports.
- Must be willing to work in Ortigas, Metro Manila (on-site).