job description
Are you a fluent Japanese speaker with exceptional customer service skills? Movate is seeking a Japanese Bilingual Customer Service Representative to join our dynamic team in Bali, Indonesia (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung). This is an exciting opportunity to leverage your language proficiency while delivering outstanding support to our global clientele.
As a key member of our customer service team, you will bridge the communication gap between Japanese-speaking customers and our international operations. Your role will involve resolving inquiries, providing product information, and ensuring a seamless customer experience—all while representing Movate’s commitment to excellence. With a competitive salary range of IDR 15,000,000 – IDR 18,500,000 per month, this full-time position offers growth opportunities in a collaborative and multicultural environment.
Bali’s vibrant culture, work-life balance, and thriving expat community make it an ideal location for professionals seeking both career advancement and a high quality of life. If you’re passionate about customer service and fluent in Japanese (JLPT N1 or native level), we’d love to hear from you!
Movate is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Responsibility
- Provide exceptional customer support to Japanese-speaking clients via phone, email, and chat, ensuring timely and accurate resolutions.
- Translate and interpret customer inquiries, complaints, and feedback between Japanese and English to facilitate smooth communication.
- Collaborate with cross-functional teams (e.g., sales, technical support) to escalate and resolve complex customer issues.
- Maintain detailed records of customer interactions, transactions, and feedback in CRM systems.
- Assist in developing and updating Japanese-language customer service resources, including FAQs, guides, and training materials.
- Monitor customer satisfaction metrics and contribute to process improvements to enhance service quality.
- Adhere to company policies, procedures, and compliance standards while delivering professional and empathetic support.
- Participate in team meetings, training sessions, and performance reviews to foster continuous growth.
Qualifications
- Native-level fluency in Japanese (JLPT N1 certification or equivalent) and professional proficiency in English.
- Minimum of 1–2 years of experience in customer service, call center, or client-facing roles.
- Strong communication skills, with the ability to convey information clearly and empathetically in both languages.
- Familiarity with CRM software (e.g., Zendesk, Salesforce) and Microsoft Office Suite (Word, Excel, Outlook).
- Problem-solving mindset with a focus on delivering customer-centric solutions.
- Ability to work in a fast-paced environment, manage multiple tasks, and meet deadlines.
- Cultural sensitivity and adaptability to work in a diverse, international team.
- Bachelor’s degree or equivalent experience in a relevant field (e.g., Business, Communications, Linguistics).