job description
Join Concentrix, a global leader in customer experience solutions, as a Korean-Speaking Customer Service Advisor in the vibrant heart of Bali. This is your opportunity to leverage your bilingual skills in a dynamic, multicultural environment while delivering exceptional service to international clients.
As a trusted partner to Fortune 500 companies, Concentrix empowers its team members with cutting-edge technology, comprehensive training, and a supportive work culture. Whether you're based in Canggu, Ubud, or any of Bali’s premier locations, you’ll enjoy a flexible yet professional setting that balances work and the island’s renowned lifestyle.
We’re seeking passionate individuals fluent in Korean and English to bridge communication gaps, resolve inquiries, and build lasting customer relationships. If you thrive in a fast-paced environment and take pride in delivering solutions with a personal touch, this role is tailored for you.
Responsibility
- Provide high-quality customer support via phone, email, and chat in Korean and English, ensuring clarity and professionalism in every interaction.
- Respond to customer inquiries, resolve complaints, and process requests with efficiency and empathy.
- Maintain accurate records of customer interactions, transactions, and feedback in CRM systems.
- Collaborate with cross-functional teams to escalate and resolve complex issues in a timely manner.
- Uphold company policies, service level agreements (SLAs), and compliance standards.
- Identify opportunities to improve customer satisfaction and contribute to process enhancements.
- Participate in training sessions and stay updated on product knowledge and service protocols.
- Handle sensitive customer information with confidentiality and integrity.
Qualifications
- Fluency in Korean and English (written and verbal) is mandatory.
- Minimum 1 year of experience in customer service, call centers, or related fields (fresh graduates with strong language skills are encouraged to apply).
- Excellent communication, active listening, and problem-solving skills.
- Proficiency in basic computer applications (e.g., Microsoft Office, CRM tools).
- Ability to work in shifts, including weekends and public holidays, as required.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Customer-focused mindset with a positive and adaptable attitude.
- Prior experience in international customer service is a plus.