job description
Join Find Human Resources as a Customer Service Representative (CSR) in the dynamic Banking & Financial Services sector! This is your opportunity to kickstart a rewarding career with a pure voice account, offering a hybrid work setup after 6 months of remote onboarding. Secure your position before the year ends through our virtual hiring process—only the final interview is in-person.
As a CSR, you’ll serve as the first point of contact for clients, delivering exceptional service while handling inquiries, resolving issues, and ensuring a seamless banking experience. This role is perfect for detail-oriented, customer-focused professionals who thrive in fast-paced environments. With a competitive salary range of ₱27,800 – ₱37,800 per month, this is your chance to grow in the financial industry while enjoying the flexibility of hybrid work in Bali’s most vibrant locations.
Why apply? Stable career growth, industry-leading training, and the opportunity to work with a reputable HR partner in the Philippines’ booming BPO sector. Don’t miss out—apply today and take the first step toward a fulfilling career in customer service!
Responsibility
- Handle inbound and outbound calls for banking and financial service inquiries with professionalism and efficiency.
- Provide accurate, timely, and courteous responses to customer concerns, including account balances, transactions, and service requests.
- Resolve customer complaints and escalate complex issues to the appropriate department while ensuring follow-through.
- Maintain detailed records of all customer interactions in the CRM system for tracking and quality assurance.
- Upsell or cross-sell banking products and services (e.g., credit cards, loans, savings accounts) where applicable.
- Adhere to compliance and security protocols to protect sensitive customer data and financial information.
- Meet or exceed performance metrics, including call handling time, resolution rate, and customer satisfaction scores.
- Participate in training sessions to stay updated on new banking products, policies, and customer service best practices.
Qualifications
- Minimum high school diploma; bachelor’s degree in Business, Finance, or related fields is a plus.
- At least 6 months of experience in customer service, call center, or BPO (banking/financial sector preferred but not required).
- Excellent English communication skills (verbal and written) with a neutral accent and clear diction.
- Strong problem-solving and multitasking abilities with a customer-first mindset.
- Proficiency in basic computer applications (e.g., CRM software, Microsoft Office, call center tools).
- Ability to work flexible shifts, including evenings, weekends, or holidays as needed.
- Team player with a positive attitude and resilience in handling high-pressure situations.
- Willingness to transition to a hybrid work setup in Bali after the initial 6-month remote period.