job description
Join Cornerstone Global Partners as a Customer Service Specialist in a dynamic 1-year contract role supporting a leading multinational financial services company. Based in the vibrant Badung region of Bali, you’ll serve as the first point of contact for global clients, delivering exceptional service while resolving complex inquiries with professionalism and efficiency.
This role offers a unique opportunity to develop expertise in financial customer service, work in a fast-paced, multicultural environment, and contribute to the success of a Fortune 500 client. With a competitive salary range of $3,000–$4,000 USD/month, this position is ideal for detail-oriented, customer-focused professionals seeking a rewarding contract role in Bali’s thriving business hub.
Whether you’re based in Canggu, Ubud, Denpasar, or nearby areas, this role provides flexibility and growth in the financial services sector. Apply today to take the next step in your customer service career with a globally recognized brand.
Responsibility
- Handle inbound customer inquiries via phone, email, and chat with a high level of professionalism and accuracy.
- Resolve financial service-related issues, including account inquiries, transaction disputes, and product explanations.
- Maintain detailed records of customer interactions, transactions, and resolutions in CRM systems.
- Collaborate with cross-functional teams (e.g., compliance, operations) to ensure seamless issue resolution.
- Provide personalized solutions tailored to customer needs while adhering to company policies and regulatory standards.
- Meet and exceed performance KPIs, including response time, resolution rate, and customer satisfaction scores.
- Stay updated on financial products, services, and industry trends to deliver informed support.
- Escalate complex cases to senior teams when necessary, ensuring timely follow-up and closure.
Qualifications
- Minimum 2+ years of experience in customer service, call centers, or financial services.
- Excellent English communication skills (written and verbal) with a neutral accent.
- Proven ability to handle high-volume inquiries in a fast-paced environment.
- Strong problem-solving skills and a customer-first mindset.
- Familiarity with CRM systems (e.g., Salesforce, Zendesk) and financial service platforms is a plus.
- Ability to work flexible shifts, including weekends or public holidays, as required.
- Diploma or Bachelor’s degree in Business, Finance, or related fields preferred.
- Prior experience in multinational or BPO environments is highly advantageous.