job description
Join Alma Technology as an IT Technical Support Specialist in the heart of Bali, where innovation meets tropical inspiration. We are a leading provider of end-to-end IT solutions, specializing in wired/wireless networking, CCTV, and advanced surveillance systems for businesses and enterprises. In this dynamic role, you will be the frontline expert ensuring seamless connectivity, security, and performance for our clientsâ critical infrastructure.
Based in Denpasar, youâll collaborate with a talented team to deliver cutting-edge technology solutions while enjoying Baliâs vibrant work-life balance. Whether troubleshooting complex network issues, configuring surveillance systems, or providing proactive maintenance, your expertise will drive operational excellence and client satisfaction.
At Alma Technology, we empower our team with continuous learning opportunities, exposure to emerging technologies, and a supportive environment to grow your career in the ICT sector. If youâre passionate about technology and thrive in a hands-on, problem-solving role, weâd love to hear from you!
Responsibility
- Provide on-site and remote technical support for wired/wireless networks, CCTV, and surveillance systems.
- Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues efficiently.
- Install, configure, and maintain network devices (routers, switches, access points) and surveillance equipment (IP cameras, NVRs).
- Conduct regular system audits and performance checks to ensure optimal functionality.
- Collaborate with clients to assess technical needs and recommend tailored solutions.
- Document all support activities, including incident reports, resolutions, and maintenance logs.
- Stay updated on industry trends and emerging technologies in networking and security.
- Train end-users on system operations and best practices for security and efficiency.
Qualifications
- Diploma or Bachelorâs degree in Computer Science, IT, Electronics, or a related field.
- Minimum 2 years of experience in IT support, networking, or surveillance system maintenance.
- Strong knowledge of TCP/IP, LAN/WAN, VPN, and wireless networking protocols.
- Hands-on experience with CCTV/IP camera systems, NVRs, and video management software.
- Familiarity with network troubleshooting tools (e.g., Wireshark, Ping, Traceroute).
- Excellent problem-solving and communication skills in English.
- Ability to work independently and in a team, with a customer-centric approach.
- Certifications in CCNA, CompTIA Network+, or similar are a plus.