job description
Join NetWiz Information Systems, Inc. as an IT Technical Support Specialist in the vibrant heart of Bali! This is your opportunity to grow your career in a dynamic, fast-paced environment while enjoying comprehensive training and hands-on exposure to cutting-edge IT solutions.
As a key member of our support team, you will play a pivotal role in ensuring seamless IT operations for our clients. Youâll troubleshoot technical issues, provide timely solutions, and contribute to the continuous improvement of our systems. With a focus on professional development, this role offers a structured career path, mentorship from industry experts, and the chance to work with diverse technologies in a collaborative setting.
Baliâs thriving tech community and NetWizâs commitment to innovation make this an ideal opportunity for IT professionals seeking growth, stability, and a rewarding work-life balance in one of the worldâs most sought-after destinations.
Responsibility
- Provide first-level technical support to end-users via phone, email, chat, or in-person, resolving hardware, software, and network-related issues efficiently.
- Diagnose and troubleshoot IT problems, including operating systems, applications, and peripheral devices, ensuring minimal downtime.
- Install, configure, and maintain workstations, servers, and network equipment to meet organizational standards.
- Document all support requests, solutions, and follow-up actions in the IT ticketing system for tracking and reporting.
- Collaborate with cross-functional teams to escalate complex issues and implement long-term fixes.
- Conduct regular system checks and preventive maintenance to proactively identify and resolve potential IT risks.
- Assist in onboarding new employees by setting up accounts, devices, and access permissions.
- Stay updated with the latest IT trends, tools, and best practices to enhance support quality and efficiency.
Qualifications
- A bachelorâs degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Proven experience (1-3 years) in IT support, helpdesk, or technical troubleshooting roles.
- Strong knowledge of Windows/macOS, Microsoft Office Suite, and basic networking principles (TCP/IP, DNS, DHCP).
- Familiarity with ticketing systems (e.g., Zendesk, Jira, ServiceNow) and remote support tools (e.g., TeamViewer, AnyDesk).
- Excellent communication and problem-solving skills, with the ability to explain technical concepts to non-technical users.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
- Ability to work independently and in a team, with a customer-centric approach.
- Willingness to relocate to Bali or already based in the target locations.