job description
Join High-Tech Solutions Pte Ltd as an IT Support Technician and become a key player in delivering top-tier technical support across our dynamic locations in Bali. This role offers comprehensive training, professional development opportunities, and the chance to earn industry-recognized certifications. You'll work in a collaborative environment, solving real-world IT challenges while advancing your career in a rapidly evolving tech landscape.
Based in the vibrant regions of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you'll provide on-site and remote support to ensure seamless operations for our clients. Whether troubleshooting hardware issues, configuring software, or optimizing network performance, your expertise will directly impact business efficiency and user satisfaction.
We value continuous learning and offer a structured career path with mentorship from seasoned IT professionals. If you're passionate about technology and eager to grow in a supportive, innovative workplace, this is your opportunity to shine.
Responsibility
- Provide timely technical support for hardware, software, and network issues across multiple locations.
- Install, configure, and maintain workstations, laptops, printers, and other IT equipment.
- Diagnose and resolve system errors, performance bottlenecks, and connectivity problems.
- Set up and manage user accounts, permissions, and access controls in compliance with security policies.
- Conduct regular system updates, patches, and backups to ensure data integrity and security.
- Assist in deploying and troubleshooting cloud-based applications and services.
- Document technical issues, solutions, and procedures for knowledge-sharing and future reference.
- Collaborate with the IT team to implement IT infrastructure improvements and upgrades.
Qualifications
- Diploma or degree in Information Technology, Computer Science, or a related field.
- Proven experience (1-2 years) in IT support, helpdesk, or a similar technical role.
- Strong knowledge of Windows/macOS, Microsoft Office 365, and basic networking principles.
- Familiarity with troubleshooting hardware (PCs, printers, peripherals) and software applications.
- Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
- Effective communication skills to explain technical issues to non-technical users.
- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL are a plus.
- Willingness to travel occasionally between our Bali locations as needed.